Refund policy

Sterling Pro Shop Refund Policy

At Sterling Pro Shop, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, our refund policy outlines how you can request a refund or exchange.

1. Eligibility for Refunds

• To be eligible for a refund, items must be unused, in the same condition that you received them, and in the original packaging.

• Certain items are non-refundable, including: gift cards, clearance items, and personalized or custom-made products.

• Refund requests must be made within 30 days of receiving your order.

2. How to Request a Refund

• Contact our Customer Service team at [insert email/contact form link] with your order number and reason for the refund.

• Once your request is approved, you will receive instructions on how to return the item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• We recommend using a trackable shipping service to ensure your return arrives safely.

4. Processing Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to a Sterling Pro Shop error.

5. Exchanges

• If you wish to exchange an item, please follow the same process as a refund request and indicate the item you would like to exchange it for.

6. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost.

7. Contact Us
For questions about refunds, returns, or exchanges, contact our Customer Service team at:
Email: sales@sterlinggolf.co.za
Phone: 082 674 2494
Address: Sterling Pro Shop, Chrome Golf Club, R555 Stofberg Road, Steelpoort 1133